Privacy Policy

Information we collect

We collect information you provide directly — for example, when you contact us through the website, subscribe to updates, or request support. This typically includes your name, email address, and the content of your message.

We also collect information automatically when you visit the site, such as IP address, browser type, pages visited, and referring URL. This is aggregated through privacy-respecting analytics and is not used to identify you individually.

How we use information

We use the information we collect to respond to your inquiries, improve the website, keep it secure, and comply with legal obligations. We do not sell personal information.

Cookies and analytics

The site may use cookies or similar technologies to remember your preferences and to measure usage. You can control cookie behavior through your browser and, when applicable, via the consent banner shown on your first visit.

Marketing communications (email & SMS)

When you submit the contact form and explicitly opt in, Monsoft Solutions LLC may send you marketing emails and SMS/text messages at the email address and phone number you provide. We do not enroll anyone in marketing communications without that explicit opt-in.

For SMS: message and data rates may apply, message frequency varies, and carriers are not liable for delayed or undelivered messages. Reply STOP at any time to unsubscribe, or reply HELP for help. For email: every marketing email includes an unsubscribe link in the footer.

Monsoft Solutions LLC does not share or sell mobile information or SMS opt-in data with any third parties for their marketing or promotional purposes. Phone numbers collected for SMS consent are not shared with affiliates for marketing.

To update or withdraw your consent at any time, contact privacy@monsoftsolutions.com.

Data retention

We retain personal information only as long as necessary to fulfill the purposes described in this policy, or as required by law. Contact-form submissions are typically retained for up to 24 months. Marketing opt-in records (consent timestamp and IP) are retained for the life of the subscription plus 24 months after opt-out, as an audit trail.

Your rights

Depending on your jurisdiction, you may have rights to access, correct, delete, or port your personal information, and to object to or restrict certain processing. To exercise any of these rights, contact us at privacy@monsoftsolutions.com.

Third-party services

We may use third-party service providers (for example, for email delivery and analytics) who process information on our behalf under contractual obligations. Replace this paragraph with the list of subprocessors your site uses.

Contact

Questions about this Privacy Policy can be sent to privacy@monsoftsolutions.com. We are the data controller for the purposes of this policy. Our registered entity is Monsoft Solutions LLC, United States.